Safe to install
My Live Chat is an efficient customer service and sales tool designed for websites. It facilitates instant communication between website visitors and your staff. By clicking on the Live Help button, visitors can easily connect with one of your representatives. These representatives are able to provide assistance by offering information, links, graphics, or navigating visitors through the website.
Overview
MyLiveChat is a Freeware software in the category Business developed by CuteSoft.
The latest version of MyLiveChat is currently unknown. It was initially added to our database on 04/01/2013.
MyLiveChat runs on the following operating systems: iOS.
MyLiveChat has not been rated by our users yet.
Pros
- User-friendly interface that is easy to navigate.
- Real-time chat capabilities improve customer service interaction.
- Integration with various platforms and applications is seamless.
- Customizable chat widgets to match website branding.
- Support for multiple languages allows for broad customer reach.
- Mobile app available for on-the-go customer support management.
Cons
- Limited customization options for live chat features in lower-tier plans.
- Pricing might be higher compared to some competitors offering similar features.
- Dependence on internet connectivity can result in issues during network outages.
- Some users experience a learning curve for the more advanced features.
- Occasional latency can occur in busy chat sessions.
FAQ
What is MyLiveChat?
MyLiveChat is a live chat software developed by CuteSoft that allows businesses to engage with website visitors in real-time.
How does MyLiveChat benefit businesses?
MyLiveChat helps businesses improve customer service, increase sales, and gather valuable customer feedback by enabling real-time communication with website visitors.
Is MyLiveChat easy to integrate on a website?
Yes, MyLiveChat provides easy-to-use plugins and code snippets for quick integration into websites built on various platforms.
Can multiple agents use MyLiveChat simultaneously?
Yes, multiple agents can handle chat conversations simultaneously using MyLiveChat's collaborative features.
Does MyLiveChat offer customization options?
Yes, MyLiveChat allows businesses to customize chat widgets to match their brand identity and offers various customization options for a personalized user experience.
Is MyLiveChat mobile-friendly?
Yes, MyLiveChat is fully responsive and works seamlessly on mobile devices to ensure businesses can engage with customers on-the-go.
Can businesses track chat performance with MyLiveChat's analytics?
Yes, MyLiveChat provides robust analytics tools that allow businesses to track chat performance, monitor agent productivity, and gain insights for continuous improvement.
What security measures does MyLiveChat offer?
MyLiveChat ensures data security through SSL encryption, data protection policies, and compliance with industry standards to safeguard confidential information exchanged during chat sessions.
Is there a free trial available for MyLiveChat?
Yes, CuteSoft offers a free trial of MyLiveChat for businesses to experience its features and benefits before making a purchase decision.
How does MyLiveChat provide support to its customers?
MyLiveChat offers dedicated customer support through various channels such as email, live chat, and phone to assist users with any inquiries or technical issues they may encounter.
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